Warranty

Limited Warranty Policy

Finesse Decor warrants that its products shall be free of any defects that are due to faulty materials or workmanship. Finesse Decor shall promptly correct such defects by repair or replacement, at its discretion, without charge. This limited warranty extends only to the original purchaser. Please note that any warranty services or questions must be accompanied by the original order number or order confirmation email. The order number serves as proof of purchase and must be retained. Finesse Decor will not offer any warranty service without this number. Finesse Decor warranty claims must also be presented with supporting documents, images or videos, and failure to comply with this process will result in an incomplete and/or denied claim.

Finesse Decor warrants products sold (and related parts) against defects in materials or workmanship from the original ship date, accordingly by product category:

• LED Light Fixtures & Bulbs: 3-year manufacturer warranty - repair or replace (LED Edison bulbs, G9, G4, ceiling lights, wall lights, and lamps). E26 bulbs are not covered under this warranty.

• Integrated LED Fixtures: 5-year manufacturer warranty - repair or replace (LED strips and integrated LED lights).

• Accent Furniture and Decorative Items: 30-day manufacturer warranty - repair or replace. This includes accent chairs and tables, stools, sculptures, vases, wall art, and wall art.

During this period, Finesse Decor will repair or replace defective products or parts with new or reconditioned products or parts at Finesse Decor's discretion, without charge.

If the light is not functioning (not turning on, flashing, etc.) follow these steps:

• Check the bulbs if applicable.
• Check the power supply.
• Ensure that fixture is properly connected, and has not been altered and or tampered with.

If that does not resolve the issue, please submit a video showing the appropriate checks being done. Please don't forget to include the purchase order number.

A video must always include the following:     

• The item being connected to the power source.
• The bulbs being changed out if applicable.
• The item not turning on, flashing etc.

Missing, Damaged and or Broken Parts

If a client has a light fixture that has missing, damaged or broken parts, we do not necessarily need to replace the entire fixture, we can replace the missing or defective parts. Finesse Decor can replace the following parts:

• Crystals
• Crystal strands
• Drivers or power cords for lamps
• Light bulbs
• Rods/chrome & bubble
• Lamp shades
• Nuts and bolts
• Finials
• Miscellaneous parts

Except as provided below, Finesse Decor is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall Finesse Decor be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the product.

The warranty and remedies set forth are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Please be advised that if the lamp has been tampered with and or altered, the warranty has been voided. Examples are:

1. Drivers removed from the canopy of a chandelier.
2. Cables altered or cut.
3. Power cords cut.
4. Too much tension being placed on the power cables of chandeliers. Note: The metal lines are the only lines that should be ultra-tight, while the lines with the protective coating should have a bit of slack as they are the power cables.

 

Warranty Conditions

The Limited Warranty is subject to the following conditions:

• This warranty extends only to products distributed and/or sold by Finesse Decor. It is effective only if the products are purchased and operated in the USA or Canada.
• This warranty covers only normal use of the product. Finesse Decor shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized Finesse Decor representative; (iv) damages incurred through accidental, irresponsible or improper use.
• You must retain your Order Confirmation email or other proof of purchase to receive warranty service.
• You must provide an image or a video when making the warranty claim.
• No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

Warranty Exclusions

• Finesse Decor accepts no liability for problems caused by aftermarket modifications or additions to product.
• Normal wear and tear is not covered by this warranty.
• Finesse Decor is not responsible for giving any technical support concerning the installation or integration of any product.
• This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse.
• Finesse Decor will void any warranty claims for lighting fixtures that have had the wires cut.
• Finesse Decor will not warrant any problems arising from an Act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising from additional devices added to complement any product/component bought at Finesse Decor.
• Under no circumstances will Finesse Decor be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees.

How to File a Claim?

Please send your claim via email. Make sure to include your contact information, proof of purchase and supporting documents (photos and/or videos) of the issue. We will follow up with you in 1-2 business days. If you need assistance or have any questions, you  may reach our customer service department during business hours by calling 954-744-8757