Customer Help

Follow the steps below in order to request a trade / wholesale account:

Step 1. Fill out the trade application form to request a trade account.

Step 2. Once you submit your trade account request, we will review your application and make a decision within one business day.

Step 3. If approved, you will receive a welcome email with instructions in order to activate your trade account.

Once your account is activated, you can login to your trade account and place orders at any time. You will be able to see your wholesale pricing, plus all the added benefits of being a trade partner! Learn more.

Your trade account has many benefits and we are always adding new features to enhance your customer experience. Here are some of the benefits:

• Exclusive B2B pricing with wholesale discounts and perks on hundreds of lighting & decor products.
• Personalized service.
• Best in class warranty and reliability.
• Drop shipping without added fees.
• Easy online order process. Realtime inventory and pricing.
• Free showroom samples for stocking dealers.
• Same day shipping, local pickup and delivery available.
• Credit terms available to qualified businesses.
• Weekly specials and promotions to our trade network.
• We are conveniently located in Miami and have served South Florida trade professionals since 2009.
• We ship nationwide and internationally.

For a full list of benefits, please visit our wholesale program page.

We love to work with furniture and lighting stores, interior designers, architects, home and office remodelers, retail store owners and other trade professionals. Request an account.

You must be a registered business or a licensed industry professional in order to qualify. For more information, please contact us.

If you you would like to apply for a drop shipping account as an online-only retailer, please visit our drop shipping section for more information and other requirements you will need to meet.

You can place orders online at anytime, or by calling 954-744-8757 during normal business hours.

To place a trade order online, please login to your trade account first. Once you are logged in, you will be able to place wholesale orders.

We are also capable of connecting to your system through EDI. For more information and requirements about this option, please schedule a call with one of our experts.

Modifying an existing order is possible. Some of the things that can be changed in existing orders are:

• Product information: This entails SKU or part numbers, quantities, and PO numbers.
• Shipping information: Shipping address or shipping method.
• Payment information: Such as payment type.
• Cancelation.

You can do so by calling our office at 954-744-8757 during business hours or by sending us an email to orders@finessedecor.com with your order number, and a description of what needs to be changed or adjusted.

Please make sure you've receive a confirmation of your changes. If you do not receive a confirmation, this means that we have not made any changes or adjustments to your order!

Please note that we cannot change or adjust an order after it has been shipped!

After an order ships, you will need to request an RMA.

For your convenience, Finesse Decor offers a wide array of shipping and delivery methods.

Finesse Preferred Shipping on orders over $500

For orders over $500, we ship for approximately 15% of the net order value.

When you choose this option, we will ship your order via UPS, FedEx, or on a pallet via freight. The method we choose depends on the merchandise you purchased, and how many units are being shipped.

Your Own Shipping Account

We can also ship via your own UPS or FedEx account.

Warehouse Pickup

We offer same-day warehouse pickup. This can be done by you, your driver or preferred freight carrier. Just let us know who is picking up your order and we will hand off your merchandise to your preferred partner.

When choosing this option, please make sure that your driver or freight company check the order contents. Once they sign for it, we are not responsible for any loss of merchandise.

Free Local Delivery

We offer free local delivery on orders over $2500 within the Tri-County region. Orders under $2500 can be delivered with a nominal delivery fee.

Dropship Services

We offer dropship services straight from our warehouse to your customers. This allows your customers to get their orders faster.

If your product(s) arrived with broken parts, we will replace them at no cost to you. In order to qualify for a free replacement of parts under this option, all of the criteria below must be met:

• You received the item less than 7 days ago
• You have images of the damage

If the above is true, then you qualify to receive free replacement parts.

In order to submit a claim, please follow the steps below:

1. Send an email to customercare@finessedecor.com. Please make sure to include your order number and an image of the damage.
2. Our team will review your request, and if parts are available, we will ship them out. If there aren't any parts available to resolve your issue, we will replace the entire item.

Please make sure to submit your claim within 7 days of receiving your product(s)! After 7 days, a warranty claim will have to be created.

At Finesse Decor we have the capabilities of shipping domestically and internationally, however, not all destinations where we ship to or all quantities that we ship, ship in the same manner.

Drop Shipping (Trade Accounts)

If you want us to drop-ship straight to your customers, we can definitely do so.

We are also able to ship internationally however, please keep in mind the following:

• Some countries will charge tariffs and duties, and we are not responsible to pay any of them and they are not being included in the shipping quotes we pass on to you.
• We will package your items carefully, add corners and extra layers of protection so that they arrive safe and sound at their final destination. However, when shipping internationally we are not responsible for damaged goods. Please discuss shipment insurance with your sales agent.
• We ship via UPS or FedEx, however, international shipments can sometimes take longer than anticipated.

Freight

Palletized cargo via truck can ship all over the continental US and Canada. We are happy to coordinate these shipments for you with our agents, or you can secure your own and provide pick-up details.

If your cargo is shipping internationally and needs to be put in a container, please contact us at 954-744-8757. Depending on the country it is going to, we may be able to help you!

Note: Finesse Decor is not responsible for tariffs and duties incurred while shipping products on your behalf.

Finesse offers a wide range of payment options.

Credit & Debit Cards

We accept most major credit cards: Visa, MasterCard, Discover, and American Express.

Note: If you are a trade account holder and require credit terms, you must have a credit card on file.

Check

We also accept checks from major banks. Please make sure that the name on the check matches the name on your Finesse Decor account.

COD

We accept cash payments made at our pick-up locations. Please do not mail any cash. Please note that we do not keep change at the pickup locations. If we cannot provide you with the exact change, a credit memo will be issued to your account.

Payment on Account

If you have credit terms, you may use this option when submitting your order.

We offer Net 15, 30 and 60 payment terms to qualified clients. In order to qualify, please complete the steps below.

After your first order has been complete, you may apply for business credit or payment terms. Finesse Decor offers partners the possibility of net terms after their first order.

In order to qualify, please follow the steps below:

1. You must fill out a credit application. Please make sure that you fill in all the information requested. If the application is submitted with missing information, we will have to decline it and the application would need to be resubmitted.

2. Add a payment method to your account. Please make sure you have a trade account and make sure that you have a credit card on file. This will be the account that gets automatically charged when your net terms are due.

Once your application is approved, and we have the payment details, you will be all set to start receiving net terms and it will be reflected on your trade account.

The next time you check out, you will see an option to pay for an order on your account available credit via invoice. Your available credit and balance will also be displayed under your account tab.

Yes! We do. Please refer to our return policy.

Limited Warranty Policy

Finesse Decor warrants products sold (and related parts) against defects in materials or workmanship, in accordance with the following limited warranty.

You must be an approved trade program account holder in good standing in order resell our products. After signing / agreeing to the trade program sales agreement, you will be able to re-sell Finesse Decor products.

The sales agreement grants you permission to re-sell our products while adhering to IMAP (Internet minimum advertised price) and in the location in which the agreement stipulates.

Selling in more than one brick-and-mortar location?

You can sell in more than one brick-and-mortar location, as long as all locations belong to the same company that entered into the trade program sales agreement.

You are not allowed to re-sell products that you've purchased from Finesse Decor to another store, person, or business, that intends to resell the product(s).

Can I sell on my own website?

Yes, you can! However, before you do this, you MUST request permission to sell online through your website. The reason for this is so that you can update your inventory properly, discuss drop-shipping to your clients, and to help you set up Finesse Decor products for successful sales.

Can I sell on different marketplaces like Amazon and eBay?

No, you may not sell Finesse Decor products through any website that is not your own website. eBay, Amazon, Houzz, Walmart, and Wayfair, are all examples of places you are not allowed to sell our products.

Selling via unauthorized channels may result in account closure.

If you are unsure or if you have questions about where you can sell our products, please call us at 954-744-8757.

MAP refers to the minimum advertised price any reseller is allowed to list our products.

As a simple rule, MAP is two times the base wholesale price without any additional discounts. There are no MAP requirements for discontinued items.

Can I sell above MAP?

Yes! you can, and most stores and retailers do. You may sell at any price you wish to sell as long as it is above the MAP.

INTERNET PRICE MATCH GUARANTEE FOR TRADE ACCOUNT HOLDERS

We understand that there are online channels that do not always adhere to MAP guidelines. You do not have to lose a sale to a competitor because you cannot match that price. We offer an internet price match guarantee, which will match your sale price to that of your competitors.

How it works:

1. You can match the price for your customer.
2. Email orders@finessedecor.com a screenshot of the checkout page, including shipping charges, along with the URL, including the item description and price advertised along with Buyer’s purchase order. Indicate on the purchase order “Matching Internet Price Guarantee.”
3. We will provide the item at 50% off (including any handling/freight charges associated with the item.
4. Price Match does not include pricing offered at in-store locations/distributors or unauthorized resellers. All private sales are priced according to the distributor’s markup policy.

Note: Price match does not apply to items that are discontinued.

In order to sell Finesse Decor products online, you must first get permission from Finesse Decor to do so. Please remember that you are only allowed to sell products on your own website. Selling Finesse Decor products in other marketplaces that you do not own is not allowed.

How to Apply

Step 1: Fill out this form.

Step 2: Once we receive your information, we will schedule a call to discuss your application.

Step 3: Finesse will then send you an email letting you know if your application to sell products through your own website was approved or not.

Step 4: If approved, Finesse Decor will share a csv file of our products so that you can upload to your website. We are able to generate product data in various formats.

Please remember this is only for your own website. Listing our products on Amazon, eBay, Walmart, and any other marketplaces that you do not own is not allowed.

Visit the smart dimmer page for detailed information and FAQ.

Documentation: User guide.