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Return Policy

Finesse Decor provides a 30-Day Return Window for all of its products, but it is important for you to know how this process works.

If you did not like what you got, you can return it and your money will be returned.

You need to provide the product in perfect condition as it was delivered to you, and it needs to be in the original box with the original inner packaging, no cut cables (if applies), the product should not be broken, scratched, or have any type of damage.

For returning the product, you need to ship it to Finesse Decor warehouse directly, the address is: 5421 N.W. 159 Street, Miami Gardens, Florida. 33014.

The return shipping cost will not be covered by Finesse Decor at any time, you will need to pay for this return in order to get your money back.

To receive your refund: Finesse Decor will return your money in a period of maximum 15 days after the product has arrived at Finesse Decor warehouse. We may take this long as the products need to be carefully checked. No worries though, the usual time is much quicker! 

 

 

Limited Warranty Policy

Finesse Decor provides a 30-Day Return Window starting at delivery date and the following limited warranty if the product is NOT returned within the 30-Day return period and is in the client’s possession. This limited warranty extends only to the original purchaser. Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warrantied product was purchased. The purchase order number serves as your proof of purchase and must be retained. Finesse Decor will not offer any warranty service without this number. Finesse Decor warranty claims must also be presented with supporting images or videos, failure to comply with this will result in an incomplete and denied claim.

Finesse Decor warrants products sold (and related parts) against defects in materials or workmanship from the original ship date, accordingly by product category:

 

  • Accessories 30 days Manufacturer’s Warranty Repair/Replace (Home décor items, light parts that are not electrical in nature such as shades, globes, crystals, and other lighting decorative accents)

 

  • All Bulb-Lighting Lights 1 year Manufacturer’s Warranty Repair/Replace (LED Edison Bulbs, Ceiling Lights, Wall Lights, and Lamps, bulbs)

 

 

  • All LED Lights (strips) have a 5 Year Manufacturer’s Warranty Repair/Replace (LED strips)

During this period, Finesse Decor will repair or replace defective products or parts with new or reconditioned products or parts at Finesse Decor's discretion, without charge to you.

 

PLEASE READ: If the light is not functioning (not turning on, flashing, etc.) check this steps:

Check the bulbs if applicable, check the power supply, ensure that everything is properly connected, and that the fixture has not been altered and or tampered with.

If that does not resolve the issue please submit a video showing the appropriate checks being done.

A video must always include the following:     

  1. The item being connected to the power source
  2. The bulbs being changed out if applicable
  3. The item not turning on, flashing etc.

Please always provide the Purchase Order number.

Missing, Damaged and or Broken Parts

If a client has a light fixture that has missing, damaged or broken parts we do not necessarily need to replace the entire fixture we can replace parts. We can replace the following parts:

-Crystals

-Crystal Strands

-Drivers/ Power Cords for lamps

-Light Bulbs

-Rods/chrome & bubble

-Lamp Shades

-Nuts

-Bolts

-Canopy Nuts

-Canopy Bolts

-Finials

-Miscellaneous parts if unsure please contact us via email with a picture to customercare@finessedecor.com

Except as provided below, Finesse Decor is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall Finesse Decor be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the product.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

 

Please be advised that if the lamp has been tampered with and or altered the warranty has been voided examples are:

  1. Drivers removed from the canopy of a chandelier
  2. Cables cut
  3. Power cords cut
  4. Too much tension being placed on the power cables of chandeliers (the metal lines are the only lines that should be ultra-tight the lines with the protective coating should have a bit of slack as they are the power cables).

 

If a Sculpture and or Accessory is damaged and or Defective

Damages are defined as broken, cracked, missing parts and or pieces. Defective is defined as the finish is not perfect and/or the finish is missing.

 

  • Warranty Conditions

The above Limited Warranty is subject to the following conditions:

  • This warranty extends only to products distributed and/or sold by Finesse Decor. It is effective only if the products are purchased and operated in the USA or Canada.
  • This warranty covers only normal use of the product. Finesse Decor shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized Finesse Decor representative; (iv) damages incurred through irresponsible use.
  • You must retain your Purchase
  • Order Confirmation email or other proof of purchase to receive warranty service.
  • You must provide an image or a video when making the warranty claim.
  • No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
  • Warranty Exclusions
    • Finesse Decor accepts no liability for problems caused by aftermarket modifications or additions to product.
    • Finesse Decor is not responsible for giving any technical support concerning the installation or integration of any product.
    • This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse.
    • Finesse Decor will void any warranty claims for lighting fixtures that have had the wires cut.
    • Finesse Decor will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of additional devices added to complement any product/component bought at Finesse Decor.
    • Under no circumstances will Finesse Decor be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees.

 

 

 

 

We appreciate you taking the time to read our policy!

 

 

Sincerely,

 

The Finesse Decor Team

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